Effective Date: 23 April 2023
At Fragrance Junction, we are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and services. By accessing our website and using our services, you agree to the terms and practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
1.1 Personal Information:
When you visit our website, create an account, place an order, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details. We collect this information to process your orders, provide customer support, and improve your overall experience.
1.2 Non-Personal Information:
We may also collect non-personal information, such as your IP address, browser type, device information, and website usage data. This information is collected automatically through cookies and similar technologies to enhance your browsing experience, analyze trends, and improve our website and services.
1.3 Financial Information:
In order to process your payments, we may collect financial information such as your credit card details or other payment method information. This information is securely transmitted and processed by our trusted payment service providers, Yoco and Payfast, in accordance with their privacy policies and security standards.
1.4 Communications:
When you communicate with us through emails, messages, or other means, we may collect and store the content of those communications for purposes of addressing your inquiries, providing customer support, and improving our services.
Use of Information
2.1 Providing Services:
We use the information we collect to fulfill your orders, process payments, and deliver the products you purchase. We may also use your information to communicate with you regarding your orders, provide customer support, and inform you about promotions or updates related to our products and services.
2.2 Website Improvement:
We analyze non-personal information to understand how users interact with our website and services. This helps us improve our website’s functionality, enhance your browsing experience, and tailor our offerings to better meet your preferences and needs.
2.3 Legal Compliance:
We may use your personal information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, preventing fraudulent activities, and protecting our rights and the rights of our users.
Data Retention
3.1 We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When we no longer require your personal information, we will securely delete or anonymize it.
Data Security
4.1 We implement various security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment processing, and regular monitoring of our systems.
4.2 While we strive to maintain the security of your information, no data transmission or storage system is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. By using our website and services, you acknowledge and accept the inherent security risks associated with the transmission and storage of data over the Internet.
Third-Party Sharing
5.1 We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers are obligated to keep your information confidential and use it only for the purposes specified by us.
5.2 We may also disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.
International Transfers
6.1 Your personal information may be transferred to and processed in countries outside of your own, including the United States. By using our website and providing us with your information, you consent to the transfer, processing, and storage of your information in these countries, which may have different data protection laws than your country of residence.
Your Rights
7.1 You have the right to access, correct, update, or delete the personal information we hold about you. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided in the “Contact Us” section below.
7.2 Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in our emails or by contacting us.
Changes to the Privacy Policy
8.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Fragrance Junction info@fragrancejunction.com
Thank you for choosing Fragrance Junction. We value your privacy and appreciate your trust in our brand.