Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer two shipping methods within South Africa. You can choose either Aramex, which costs R99 and delivers within 24-48 hours, or PepPaxi, which costs R59 and delivers within 3-5 business days. For international shipping, please inquire with us for accurate rates and available shipping providers.
Do You Ship Internationally?
Yes, we offer international shipping. Please contact our customer service team with your specific international shipping inquiry, and we will provide you with the relevant information and available shipping options.
How Long Will It Take To Get My Package?
Domestic orders shipped within South Africa typically arrive within 24-48 hours with Aramex or 3-5 business days with PepPaxi. International shipping times vary depending on the destination and shipping provider. Please contact us for estimated delivery times for your specific location.
PAYMENT
What Payment Methods Are Accepted?
We accept various payment methods to ensure a seamless checkout experience. You can securely make your purchase using major credit cards such as Visa, Mastercard through Payfast and Yoco. We also offer secure online payment platforms like PayPal for added convenience.
Is Buying On-Line Safe?
Yes, buying online can be safe when you take the necessary precautions. At Fragrance Junction, we prioritize the security of our customers' information and strive to provide a safe online shopping experience. We employ industry-standard security measures to protect your personal and financial information during the checkout process. Here are some tips to ensure a secure online shopping experience:
1. Shop from trusted and reputable websites like Fragrance Junction.
2. Look for secure website indicators, such as a padlock symbol or "https" in the website URL, indicating a secure connection.
3. Avoid sharing sensitive information over unsecured public Wi-Fi networks.
4. Keep your devices and software up to date with the latest security patches.
5. Use strong and unique passwords for your online accounts.
6. Be cautious of suspicious emails, messages, or links that may attempt to steal your personal information.
By following these best practices, you can confidently shop online, knowing that we prioritize your safety and security at Fragrance Junction. Should you have any concerns or encounter any issues, our dedicated customer service team is always available to assist you.
1. Shop from trusted and reputable websites like Fragrance Junction.
2. Look for secure website indicators, such as a padlock symbol or "https" in the website URL, indicating a secure connection.
3. Avoid sharing sensitive information over unsecured public Wi-Fi networks.
4. Keep your devices and software up to date with the latest security patches.
5. Use strong and unique passwords for your online accounts.
6. Be cautious of suspicious emails, messages, or links that may attempt to steal your personal information.
By following these best practices, you can confidently shop online, knowing that we prioritize your safety and security at Fragrance Junction. Should you have any concerns or encounter any issues, our dedicated customer service team is always available to assist you.
Our Fragrances
EAU de Toilette vs EAU de Parfum: What's the difference?
Eau de toilette and eau de parfum are both types of fragrances, but they differ in their concentration levels. Eau de toilette typically has a lower concentration of fragrance oils, resulting in a lighter and more subtle scent. Eau de parfum, on the other hand, has a higher concentration of fragrance oils, offering a more intense and longer-lasting scent experience
Are the fragrances at Fragrance Junction authentic?
Yes, at Fragrance Junction, we take pride in offering a wide range of authentic fragrances, including UAE perfumes, custom-made oil perfumes, and parallel imports of various renowned perfume brands. Every fragrance we sell comes sealed in its original packaging, ensuring its authenticity and quality.
Order & Retunrs
How do I place an Order?
Placing an order is quick and easy. Simply browse our website, select the desired fragrances, and add them to your cart. Proceed to the checkout process, where you will provide your shipping and payment details. Once your order is confirmed, you will receive an order confirmation email with the details of your purchase.
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped. We aim to provide flexibility and excellent service to meet your needs.
Do I need an account to place an order?
No, you can place an order without creating an account. However, creating an account offers benefits such as easier order tracking, faster checkout for future purchases, and access to exclusive promotions. It's a convenient way to enhance your shopping experience.
How Do I Track My Order?
Once your order is processed and shipped, we will provide you with a tracking number and instructions on how to track your package. You can easily track the progress of your shipment using the provided tracking number through our website or the shipping provider's website.
How Can I Return a Product?
We want you to be completely satisfied with your purchase. If you need to return a product, please refer to our Returns & Exchanges policy on our website for detailed instructions. Follow the provided steps to initiate a return, and our customer service team will assist you throughout the process.